Multinational clients are increasingly required to offer consistent and coordinated customer relationship and credit management services on a worldwide scale.

Through Transcom’s Global Account Management service you have the ability to speak to all customers with a unified voice, linking services across regions/markets while reducing overhead and increasing customer satisfaction. Your single point of contact within Transcom is always available, regardless of location.

By leveraging our integrated IT solution and consistent company culture in 75 sites in 29 countries, we ensure that you provide seamless service to your customers across markets.

We understand the needs of global clients and guarantee that quality of services is maintained throughout implementation and beyond. In addition, the interests of our global clients are represented at the Transcom Worldwide Executive level with one Executive member responsible for creating and developing the Global Account Strategy. 

Client Profile: Leading Online Marketplace [PDF]

Global Account Management Brochure [PDF]

Why Transcom GAM?

• Global reach of 20,000 employees in 29 countries
• Capabilities necessary to manage clients with cross-border implementation
• Guaranteed to maintain standards in all countries
• Understands clients’ needs and ensures quality requirements are met
• Expert in Global Account Management dedicated to the client

Global Account Manager

Transcom’s highly skilled global account managers with deep industry knowledge and vast expertise are capable of building and maintaining trusted relationships across cultures, geographies and economies.

The Global Account Manager is responsible for:

• Global relationships
• Overall client satisfaction
• Overall account strategy
• Delivery against clients’ global targets
• Ensure support at national, regional and global level

Technology Solutions

Transcom’s state-of-the-art technology solutions are standard throughout the company – from Madrid to Manila, and Tallinn to Toronto.

A key success factor of Transcom’s Global Account Management is our robust information technology system. In addition, our consistent, company-wide communications structure ensures that staff has the information they need to properly manage our clients’ customers.

Quality and Standards

By meeting quality and standards during implementation, transition or merger, Transcom ensures that knowledge is not lost and quality does not decrease during the process or after implementation.