Providing the right information at the right time is integral to a successful customer-business relationship.

Our global team of bilingual customer care representatives and technical support specialists handle queries ranging from simple information requests to technical helpdesk and issue resolution.

Transcom’s large operational capability and commitment to quality, together with our expertise in workforce management and use of state-of-the-art technology, ensure an efficient and professional response to your customers’ queries.

Transcom supports customers in a wide range of industries, including both the technology field and non-tech industry, through a variety of channels including e-mail, phone, Web chat, and Web portal contact. We provide company and product information, gather customer data, manage reservations and handle all types of customer queries.

Services include, but are not limited to: 

• Customer information
• Order taking 
• General support
• Reservations
• Campaign information
• Web portal support
• Installation support
• Trouble shooting
• Product information