Transcom aims to ensure that you receive payment for all of your credits without losing a customer or risking your company reputation. Our success in credit collection is achieved by designing workflows and service offerings to fit each client’s needs and requirements. We garner prompt payment by identifying and solving customer inquiries at an early stage.
Our services cover the full process cycle (from early first-party reminders and collection, to third-party amicable collection, legal collection and debt monitoring) adapted to the specific requirements and processes of each local jurisdiction, market, and industry, to produce the most effective results.
Transcom’s staff is highly knowledgeable in local credit management and in assisting clients through the sales and implementation stage. Our experienced staff supports clients in every query related to operational solutions for ongoing business support and enhancements.
Client Reporting
Reporting is of key importance to our credit management clients. Transcom offers a web-solution allowing our clients to view the status of their case(s) at any time, providing real-time information on payment history, success rate, workflow process, etc., in a simple and intuitive report. Clients may also communicate directly with the case specialist for one-on-one support.
International Collection
Transcom offers an efficient solution to international collection. We have the knowledge and presence to work with the differing laws and regulations, as well as the vast cultural differences regarding payments that make international collection a challenge for our clients.
Transcom offers a total package of global receivables-handling based in the primary market, which can be managed via a single point of contact in the base country or by Transcom’s corporate department. Transcom also provides consolidated reports on how receivables are performing, providing valuable insight into various operational markets.
Services include, but are not limited to:
- Early and late amicable collection
- Full legal collection
- Reminder services
- Debt monitoring