Transcom News Feed release: 14/12/2011 

Transcom Iberia wins prestigious industry awards

The outstanding service quality delivered by Transcom’s operations in Spain and Chile was recognized at the 12th annual CRC Gold Awards ceremony, held in Madrid on 22nd November 2011.

Representatives of Transcom Iberia’s management team joined distinguished guests from many of the other main players in the Spanish and Latin American outsourced services sector at the awards ceremony. The Transcom team was delighted to be named outright winner in two of the award categories.

The prize for Best Customer Retention and Loyalty Operation was presented to the Client Win-back team in Transcom Leon, Spain.

Meanwhile, the special prize for Quality Management was awarded to the whole of our operations in Spain and Chile in recognition of the exceptional quality delivered by Transcom employees on a day-to-day basis in both these countries.

The CRC Gold Prizes were launched 12 years ago with the objective of recognizing the highest performing companies in our sector. They have established themselves as the most prestigious awards in the outsourced services industry and are recognized by clients, professional and businesses alike as a reference point for excellence, professionalism and quality.

Each category winner is selected on the basis of a rigorous, independent and objective study executed by the leading consultancy business IZO.

Transcom’s Regional General Manager for Iberia and Latin America Isabel Sanchez-Lozano said, “I would like to congratulate everyone in the region for making this achievement possible. Thanks to the outstanding contribution and teamwork of employees at every level of our organisation, Transcom is able to achieve industry recognition like this year after year.”