Transcom has the know-how to help you cut costs, ensure quality, and strengthen results, with proven experience delivering outsourced CRM and credit management solutions to:
- Oil and gas corporations
- Integrated power and gas companies
- Waste management companies
- Water supply and waste water services companies

Industry Challenges

Liberalization and heightened M&A activity have intensified competition in the utilities industry. Companies are seeking increased profitability by optimising business processes and expanding customer portfolios. At the same time, they are under pressure to cut the cost of customer management due to the soaring price of many commodities.

To succeed in this market companies must focus on superior, yet cost-effective customer satisfaction and service quality.

Benefits of working with Transcom:

• Increase your competitiveness and profitability
• Differentiate your brand and reduce price sensitivity by reinforcing the quality of your customer interactions
• Expand your customer portfolio by making compelling switching offers to prospects
• Become more available and responsive to customers, cost-effectively lengthening service hours and dealing with peaks/ fluctuations in call volume
• Boost average customer lifetime value
• Handle vast case volumes assuring customers settle outstanding bills before the power / water cut
• Obtain payment while retaining energy or water customers
• Speed up payment and increase payment rates by migrating check-paying customers to direct-debit arrangements

Specific sector solutions:

• Inbound customer service for general inquiries; account maintenance, billing, and freezing of accounts; incident reports; and price inquiries
• Overflow phone support during water / energy supply crisis
• Inbound voice component of direct mail and advertising campaigns
• Welcome call and direct-debit migration campaign for new customers
• Collection call and direct-debit migration campaign for slow paying customers
• Outbound sales to promote attendance at events
• Telesales to competitors’ clients
• Sales of heating oil during routine inquiry calls to customer service
• Amicable collection, debt monitoring, credit checks and debtor search on overdue bills
• Inbound meter reading solution
• Comprehensive switchboard management

Visit Our Solutions for a complete description of Transcom’s customized and standard solutions.