Telecommunications providers face threats on all sides – from deregulation and intense M&A activity, to government enactment of laws that make it ever easier for customers to switch providers. To succeed in this dynamic environment, it is more important than every to stand out by putting the customer at the heart of business.

Transcom has been delivering outsourced CRM and credit management solutions to world-leading providers of mobile telephony, fixed telephony and broadband since 1995.

Transcom offers:

-         Increased competitiveness in global and national markets

-         Quality customer interaction enhances satisfaction and loyalty

-         Expert knowledge of products and services boosts average revenue per user

-         Simultaneous growth and defense of customer base

-         Market surveys put subscribers needs at the heart of business

-         Large-scale, customer-focused credit management programs accelerate cash flow and preserve subscriber goodwill

-         Conversion of tied-up resources to cash

Specific industry solutions:

• Outbound new sales campaigns targeting potential B2C and B2B subscribers
• Timely retention and win-back campaigns
• Market surveys on residential and corporate telecommunications customers
• Cross-selling and up-selling programs to promote related telecomm products and services
• Technical support to resolve subscriber issues
• General customer service for subscribers, including customer activation and suspension as well as invoice queries
• Revenue assurance programs that proactively monitor subscribers’ spending and inform them of more convenient packages or notify them of possible frauds
• Tailored reminder services, amicable collection and legal collection programs employing specific B2C and B2B telco workflows
• Debt surveillance on very old cases involving unpaid bills