Players in the travel and leisure industry operate within a highly competitive environment populated by global, regional and local players, requiring companies to vigorously work to increase market share and combat churn. The continued positive reputation of the brand is critical to success, therefore companies must strive to better understand their customers in order to deliver the innovative products and superior value they demand, while also competing with retailers’ lower-priced private-label brands.

Successful companies must create a positive holistic customer experience in order to achieve brand loyalty and bolster sales. Outsourcing and process improvement are essential to achieving cost savings.

Transcom has proven experience delivering outsourced CRM and credit management solutions to:

-         Consumer goods companies

-         Direct-to-consumer manufacturers

-         Wholesalers

-         Distance retailers

-         Brick-and-mortar retailers

Benefits of working with Transcom:

• Reduce overhead costs and improve productivity
• Safeguard brand reputation and trust
• Better understand and serve your customers through surveys and research
• Create high-quality holistic consumer experiences, boosting both loyalty and revenue
• Interact with customers via their preferred communication channel to ensure no sales or loyalty-building opportunity is lost

Specific sector solutions:

• Outbound telesales on behalf of distance retailers and direct-to-consumer manufacturers
• Inbound order taking combined with up- and cross-sales for mail order companies and online retailers
• Inbound attendee registration line for brand experiences and promotional events
• Comprehensive inbound customer support line
• Outbound customer satisfaction and product improvement surveys
• Managing email, white mail, web chat and customer interaction databases
• Amicable and legal collection, as well as debt surveillance
• Fresh receivables purchase and subsequent collection activity