With proven experience delivering outsourced CRM and credit management solutions to government departments, local administrations, and universities, Transcom has the know-how to help you cut costs, ensure quality, and strengthen results.

Sector Challenges

Government agencies now realize the political benefits of making sure citizens are provided with high standards of customer care. But with an increased demand for interactions with government agencies on the one hand, and the need to decrease high staffing costs on the other, the public sector is facing significant customer management challenges.

Benefits of working with Transcom:

• Optimise the efficiency and quality of your customer interactions—simultaneously lowering overhead costs and raising satisfaction levels of citizens
• Provide a cost-effective mix of live agent support and customer contact automation, making you more available to handle the queries, concerns and requests of your citizens
• Greater focus on your core operations and reduce high staffing costs
• Improve the payment habits and safeguards the goodwill of citizens with Transcom’s highly effective, customer-focused CMS approach
• Accelerate your cash flow with Transcom’s proven processes and huge capacity to collect more receivables faster
• Reduce the bad debt expenses resulting from vanished citizens utilizing sophisticated skip tracing techniques and tailor-made workflows

Specific sector solutions include:

• Full-service credit management on behalf of public transport systems, libraries, universities, local administrations, etc.
• Outbound public surveys on behalf of government departments
• Technical support for visitors to government websites
• Self-service solutions enabling citizens to guide themselves to pre-recorded government information, with live-agents to handle specialized queries

Visit Our Solutions for a complete description of Transcom’s customized and standard solutions.