Transcom has the know-how to help you cut costs, ensure quality, and strengthen results, with proven experience delivering outsourced CRM and credit management solutions to hospitals, pharmacies and pharmaceutical companies.

Industry Challenges

Greater life expectancy and higher income levels have driven up demand for healthcare services over the past years, triggering robust growth within the healthcare providers and services industry.

To remain competitive, players in this field are under pressure to boost customer management efficiency while simultaneously improving service levels, and thus, end-patient satisfaction. At the same time, they must control the bad-debt expenses arising from increased numbers of uninsured patients.

Benefits of working with Transcom:

• Optimise the efficiency and quality of your customer interactions—simultaneously lowering overhead costs and raising satisfaction levels among end-patients and medical professionals
• Provide a cost-effective mix of live agent support and customer contact automation, making you more available to handle the queries, concerns and requests of your customers
• Greater focus on your core business and reduce high medical staffing costs
• Improve the payment habits and safeguard the goodwill of patients and medical professionals with Transcom’s highly effective, customer-focused CMS approach
• Accelerate your cash flow by collecting more receivables faster
• Reduce the bad debt expenses resulting from vanished or uninsured patients utilizing sophisticated skip tracing techniques and tailor-made workflows

Specific industry solutions:

• Inbound helpline for patients using specialized medical equipment
• Collection and debt surveillance to settle outstanding balances from uninsured patients
• Inbound order-taking line for over-the-counter drugs
• Full IVR solution to deliver automated information and instructions regarding pharmaceutical products
• General patient care line handling appointment setting, location queries and contact detail updates

Visit Our Solutions for a complete description of Transcom’s customized and standard solutions.