Financial Services

Transcom has the knowledge and expertise to enable your company to cut costs, ensure quality, and strengthen performance. We are a proven leader in providing outsourced CRM and credit management solutions for banks, credit card issuers, and other consumer and commercial finance companies, as well as insurance companies/providers and vehicle leasing companies.

Industry Challenges

Facing tough rules and serious competition, players in the financial sector are challenged with keeping customer management overheads low while complying with strict data protection laws and ensuring high-quality customer interactions. Successful financial services institutions must put customer satisfaction and security at the heart of business.

Benefits of working with Transcom:

  • Overhead reduced to a minimum through enhanced customer management and translation of internal costs to external costs
  • Knowledge and expertise to ensure compliance with data protection laws and safeguard customer security
  • Quality customer interaction for enhanced customer satisfaction and loyalty
  • Simultaneous growth and defense of customer base
  • Large scale, customer focused credit management programs to accelerate cashflow and preserve account, policy and card holder goodwill
  • Conversion of tied-up resources to cash

Specific industry solutions:

  • Direct mail to new account holders, cardholders and policyholders
  • Multi-channel in-bound and out-bound integrated customer support and service
  • Integrated credit management services
  • Prequalification and sales of credit cards and personal loans
  • Credit card activation, freezing and cancellation, combined with spending stimulation and cardholder retention programs
  • Screening and recovery of missing information in credit card applications collected through the direct mail channel
  • Recovery of bank-funded student loans and securing defaulted consumer loans against debtors’ property
  • Purchase of credit card debt portfolios and non-performing loan portfolios
  • Outbound insurance sales, policyholder retention and win-back programs
  • Debt recovery and/or car seizure via field collection for card issuers and consumer finance companies
  • Pre-reminder services focused on the early detection and rectification of incidents for vehicle leasing firms

Visit Our Solutions for a complete description of Transcom’s customized and standard solutions.