TeleTu, the fixed and ADSL line telephone business, is a top three player in the Italian market with 2.4 million customers. From several centers in Italy, Transcom is supporting the company’s bid to achieve market leadership through exceptional customer management. In 2009 its head of customer operations was named ‘Manager of the Year’ by Italy’s Customer Management & Multi-media Call Centre Association in recognition of the company’s outstanding customer satisfaction performance. Under his leadership customer satisfaction with TeleTu’s service provision has risen ten percentage points.
"Transcom's strong industry knowledge and its firm focus on delivery are tremendous strengths. We rely on them for a broad spectrum of support, from customer service to advanced inbound technical help, as well as back office support. Transcom's team has improved the loyalty of TeleTu clients with a strong performance against the quality measures that govern our customer interactions."
Antonio Franchino, Head of Customer Operations, TeleTu