Since it was founded in 1993 Tele2 has used Transcom’s diverse geography to support international expansion and growth. Today, Tele2 provides telephony services to 26 million customers in ten countries across Europe, Russia, Croatia and the Baltic states. From 17 locations and in a dozen languages, Transcom offers customer care to most of Tele2’s European customer base and is helping the company meet its challenging sales objectives.
“Transcom has underpinned our growth step by step, matching its operations to our business strategy with speed, flexibility and consistency - helping us stay agile in a highly competitive, fast moving market. Today, with strong centralized management, they’re evolving with us to meet new challenges, maintaining a lean, efficient operation that’s allowing us to challenge our competitors with our service excellence.”
Fredrik Stenberg, Director of Customer Operations, Tele2
Find out more about our work with Tele2. Read our case study (PDF).