“Transcom’s performance has been
outstanding from day one and has never faltered.”
Antonio Garcia Pages, Director of
Customer Services for Obsidiana
Bankinter made a strong
entry into Spain’s nascent credit card market in the year 2000 with the launch
of Obsidiana. A conservative lending
policy, complemented by competitive interest rates, has enabled Obsidiana to
weather Spain’s recent economic crisis well.
Transcom has been Obsidiana’s sole contact centre provider since 2005
and, today, is helping drive fresh growth as new affinity relationships with
the car makers Renault and Nissan come on stream.
“I have every confidence
that Transcom will continue to meet Renault’s and Nissan’s high service
expectations. I know of no other contact
center company that can achieve the same level of brand affinity and dedication
to the work. The Transcom agents working
on my business believe they work for Obsidiana, and they have my client’s best
interests at heart.
Antonio Garcia Pages, Director of
Customer Services for Obsidiana
Find out more about our work
with Obsidiana. Read our case study
(PDF).