Executive Management - Transcom.Web

Keith Russell (born 1964) - CEO

Keith was appointed President and Chief Executive Officer at Transcom in August 2002. Prior to this appointment, he spent five years in a number senior positions with BSkyB's operations in the UK, including the roles of Commercial Director and Contract Centre Operations Director.

Ben Gujral (born 1974) - CFO

Ben joined Transcom in 2007 as Chief Financial Officer. He was previously at DCS Group plc, a UK-listed company specialising in the software and services sector, where he spent five years in various senior finance positions prior to his appointment as Group CFO in 2003.

Alan Giles (born 1958) - CTO

Alan joined Transcom in 2005 and currently serves as Chief Technology Officer. Alan joined Transcom from an EDS subsidiary, where he was responsible for the implementation of the company’s Life Insurance solutions in Europe and the Americas. Prior to this, he worked for a global insurer, AVIVA, where he held a number of senior management positions in the Information Technology department.

Johan Dietmann (born 1970) - Business Improvement Director

Johan joined Transcom in 1999 and currently serves as Business Improvement Director, responsible for providing innovative business solutions by delivering high-quality development, business support and programme management to improve the business according to our strategic goals. Prior to this role, Johan worked for two years as the deputy General Manager for Transcom's Nordic operations. Before joining Transcom, he held various senior CRM positions in Scandinavian companies, including Gallup Group and Kabelvision.

Julio Prado (born 1958) – General Manager, Credit Management

Julio joined Transcom in 2003 and currently serves as General Manager, Credit Management, responsible for the overall management and expansion strategy of Transcom's Credit Management Services division. Before Transcom, Julio worked at Link Financial Ltd, a leading debt purchase company in the UK. Since 1995, Julio has held several senior positions in the credit management industry, including CEO and Board member of Intrum Justitia Iberica S.A. He is a registered Spanish lawyer and LLM from the London School of Economics.

José Pérez Melber (born 1971) - General Manager, Iberia Region

José joined Transcom in 2004 and currently serves as General Manager, Iberia Region, including Iberia and LATAM. Prior to this role, he served as Tele2 Key Account Manager for Transcom. Prior to joining Transcom, he served as General Manager of Mapfre Asistencia, S.A. in Germany. José holds university degrees in Business Administration and Insurance Sciences.

Torsten Edebäck (born 1948) - General Manager, North Region

Torsten joined Transcom in 1997 and currently serves as General Manager, North Region, including the Scandinavian market. Prior to Transcom he held various senior positions within the shipping, forwarding and construction industries.

Réal Bergevin (born 1963) - General Manager, North America

Réal joined Transcom in 2007 and currently serves as General Manager, North America, including USA, Canada and Asia. Réal was the CEO and co-founder of NuComm International, a leading North American provider of contact centre solutions. Before co-founding NuComm, Réal graduated with a business degree from Wilfrid Laurier University. He began his career in contact centre management working for some of Canada's largest call centre operations, including General Motors, Wardair Airlines and Rogers Cablesystems. He later became a principal of John Moss Associates, a consulting and training company specializing in contact centre management. Réal is a published author of two books: Call Centres for Dummies and 23 Steps To An Effective Call Center, a comprehensive step-by-step guide to building efficient and profitable call centres.

François Boulard (born 1959) - General Manager, South Region

François joined Transcom in 2005 and currently serves as General Manager, South Region. Prior to this role, François was Managing Director of Europe Assistance, France and Benelux. He has held Managing Director positions in many multinational companies, including LeasePlan International (ABN Amro Group) and Dial France (Barclays Bank). François has experience in B2B and B2C services, with responsibilities for general management as well as sales and marketing.

Regimantas Liepa (born 1971) - General Manager, West and Central Region

Regimantas joined Transcom in 2002 and currently serves as General Manager, West and Central Region, including the UK, Benelux, Central and Baltic regions. After initially joining Transcom as a Country Manager, Regimantas was appointed a Regional General Manager to expand Eastern European operations resulting in a number of new market developments. From 1997 to 2002, Regimantas ran his own CRM service business which was acquired by Transcom in 2002. He holds an MBA degree from the Rochester Institute of Technology (USA).

Carolina Abraham (born 1973) - Human Resources Director

Carolina joined Transcom in 2003 and currently serves as Human Resources Director. Prior to joining Transcom Carolina was the Catalonian Area Manager with Antal International, a multinational recruitment consultancy firm.

Jonathan Lee (born 1970) - Sales and Marketing Director

Jonathan joined Transcom in 2004 and currently serves as Sales and Marketing Director, responsible for the strategic expansion of Transcom’s business development division, including client growth, marketing communications and industry analysis activities. Prior to Transcom, Jonathan was the Managing Director and majority shareholder of Marketlink Ltd from 1998 to 2004, an outsourced call centre acquired by Transcom in March 2004. Before that, he was a strategic consultant holding various positions with Accenture and Arthur Andersen as a CRM and customer contact specialist serving multinational clients throughout North America and the UK.

Ignacio De Montis (born 1970) - Global Accounts Director

Ignacio joined Transcom in 2007 and currently serves as Global Account Director, responsible for the strategic development and tactical deployment of key client solutions. Before joining Transcom, Ignacio served as Tele2 CEO Portugal, following his previous role as Customer Operations Manager for Tele2 Spain. Prior to this, Ignacio held customer care management positions at Sol Meliá, the worldwide leading hotel and resort chain.