For more than a decade, Transcom has grown together with our clients; we have implemented new services, markets and ways of improving the communication flows between our clients and their customers. With service area specialised management, the right technology, and our motivated co-workers we will continue to develop creative solutions and keep supporting clients to build strong, lasting and profitable customer relationships.
Dynamic and exceptional growth
After rapid growth with the first client Comviq, Tele2’s Swedish mobile telephony brand, Transcom quickly diversified the client base to include industries such as utility, finance, insurance, and travel, and expanded geographically in Scandinavia. Simultaneously, Transcom Europe was established. In order to support Tele2 Europe’s growing customer service needs on the European continent, operations were launched in several markets, and in only three years, the team had set up contact centres and learnt the market specifics in 7 different countries. To assure best practices and continued focus on innovation, obtain economies of scale and be able to provide seamless pan-European services to multinational companies in a wide range of sectors, the Scandinavian and European entities merged to form Transcom WorldWide in March 2000. After one and a half year of continued excellent service provision and growth, Transcom WorldWide S.A. spun off from Kinnevik and listed on the Nordic Exchange.
Credit management and customer care synergies
In parallel with the birth of Transcom, Kinnevik created Credit International Services (CIS). The main clients were the low value debt and large volume companies Tele2 and Modern Times Group (MTG). By providing cost-effective, high-quality credit management services, the company grew fast and by the end of 2002, CIS was established in five European countries serving an impressive group of clients in a number of key sectors.
During this period, Transcom had also experienced a continued remarkable expansion and geographical growth. Realising the great potential of bringing the credit management and customer care service offer together, CIS was acquired by Transcom in 2003, thus blending specialised credit management business knowledge with very large operational capabilities and geographical coverage. Through a combined use of existing operations and sales force, start ups and right-fit acquisitions, Transcom has efficiently expanded the credit management offer across the footprint.
Today, continuously growing, Transcom’s dedicated credit management experts are supported by large operational capacity and technological capabilities in more than two thirds of our operating markets, reaching leading positions in most of them.
Innovative communication
We focus on the communication flows between companies and customers, and constantly search for ways to creatively meet the future customer interaction needs. Taking the meaning of communication one step further, we have incorporated translation services into our offer, leveraging from the technological synergies with the traditional contact centre, offering interpretation over the phone. With the same innovative thinking, we also provide distance legal services, only a phone call away.