Transcom was created in 1995 by the Swedish investment company, Kinnevik, led by the entrepreneurial visionary, Jan Stenbeck.
Since then, we’ve experienced sustained growth, as we’ve added new services to our portfolio, expanded into new geographies and won the confidence of an international client base.
Our growth, development and investment strategy is consistently informed by our clients. We have always, and will continue, to build our business in line with their needs and ambitions.
From the outset our business has focused on helping clients win customers, grow their business and secure their revenues. Adding value for our clients at every stage of their customer lifecycle is our focus today and will continue to be so as we move into the future.
2011
- Transcom launches in Peru with its first site opening in Lima
- Transcom appoints Johan Eriksson as President & CEO
- Transcom launches a restructuring & rightsizing plan in mid-2011, aimed at adjusting delivery capacity, strengthening global competitiveness and increasing operational efficiency
- Through the rights issue completed in December 2011, Transcom received proceeds of approximately SEK 504 million
2010
- Transcom re-bands its global business focusing on its customer lifecycle management portfolio and relationships revenue, and results.
- Transcom enters the Australian market offering service from its Philippines-based contact centers.
- Transcom’s major business win with INPS (Istituto Nazionale della Previdenza Sociale) marked the company’s first move into Italy’s public sector marketplace.
2009
- Transcom opens operation in Chile to provide offshore support for Spanish speaking clients.
- Transcom doubles its capacity in the Philippines opening two new sites.
2008
- Transcom extends UK presence with the acquisition of a second credit management business, Newman & Company Ltd.
- Transcom appoints Johan Eriksson as President & CEO
2007
- Transcom cements its presence in the North American market with acquisition of NuComm International, with operations in the US, Canada and the Philippines.
- Transcom expands its credit management business with the acquisition of Austria’s largest credit management business IS Inkasso Service GmbH, and Poland’s CENT.
2006
- Transcom opens offshore operation in Chile to support Spanish speaking markets in North America and Europe.
- Transcom establishes joint venture with Cloud 10, a US based home agent company in order to offer home agent solutions to clients across the US and Canada.
- Transcom enters the UK market with the acquisition of credit management business, Credit & Business Service Ltd.
- Transcom strengthens its credit management business in Germany with the acquisition of Dr Finsterer & Königs Inkasso Gmbh a leading credit management business.
- Transcom acquires leading Swedish translation business, Stockholms Tolkförmedling AB, subsequently known as Transvoice.
2005
2004
- Transcom expands into Hungary with acquisition of customer management business, MarketLink.
- Transcom expands into Belgium, opening its first contact center operation in Liège.
2003
- Transcom expands into Portugal and Poland.
- Acquisition of debt collection business, CIS, gives Transcom credit management capability across the Nordic countries.
2002
- Transcom acquires a majority share in Spanish customer management business, Gestel.
- Transcom expands into Lithuania with acquisition of Nelte.
2001
- Transcom is listed on the OMX Nordic Exchange.
- Transcom moves into Latvia.
2000
- Transcom expands into Estonia, Spain and Italy.
- Creation of Transcom Worldwide through merger of Transcom AB and Transcom Europe SA
1999
1997
- Creation of Transcom Europe with offices in Sweden, Luxembourg and Norway.
1995
- Transcom AB is established and opens for business in Sweden.