Chief Information Officer
John joined us in 2009 from Sitel, where he was Global CTO. As our Chief Information Officer, he is helping to transform the way we do business by ensuring we invest in the right technology for the future to help us exceed customer expectations and drive growth. He brings to Transcom deep experience and solid understanding of outsourcing, shared service centers, financial services and contact center environments.
John worked previously at global contact center provider Sitel, joining the company when it merged with Client Logic, where he had been since 2006. Here he helped deliver a series of ICT transformation projects, including the creation of the company’s global IT operations center in the Philippines.
Prior to that John gained general management experience in Europe and the US in senior IT roles for both public and private companies including Verizon, MCI, and NetSec as well as Chief Technology Officer at Liberata.
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